For Patients
Practical information
Everything you need to know before your appointment — from office hours and location to insurance and what to bring. We have designed the process to be as simple and transparent as we can make it.
Common questions, briefly
New Patients
Download our patient forms to complete before your first visit — medical history, insurance information, and consent forms.
Insurance & Financing
Most dental insurance is accepted and we submit claims directly. Financing is available for treatment plans. No insurance? Ask about our patient care plans.
Office Hours & Contact
Monday 9 AM – 7 PM, Tuesday 8 AM – 5 PM, Wednesday 9 AM – 8 PM, Thursday 8 AM – 7 PM, Friday 9 AM – 4 PM, Saturday 8 AM – 2 PM, closed Sunday. Call (905) 479-7777 or book online any time.
Comfort Promise
We understand dental anxiety. Our dental anaesthetist provides options from light calming through to full anesthesia.
Patient FAQs
Answers on pain management, recovery, cost, warranties, and what to expect before, during, and after treatment.
Accessibility
Fully accessible, with wheelchair entrance, accessible washrooms, and reserved parking. Transportation assistance is available on request.
Your first visit, step by step
Arrival — 10 minutes
Arrive ten minutes before your appointment. You will check in at the front desk, and our team will verify your insurance and have you sign any consent forms not already completed online.
Medical history & consultation — 15 minutes
A clinical team member reviews your medical history, medications, allergies, and previous dental treatment, and we discuss why you are here and any anxieties you have. This is essential: it determines which treatment approach and which anesthesia are right for you.
Examination & assessment — 20 to 30 minutes
A visual inspection of teeth and gums, x-rays or 3D CBCT imaging if needed, digital intraoral scans, and testing for decay and gum disease. For new patients this is comprehensive — we are evaluating your overall oral health, not just the tooth you came in for.
Treatment discussion — 15 minutes
Your dentist explains what they found, shows you the imaging, and sets out the options from conservative to advanced, with benefits, costs, and timelines for each. You choose what feels right.
Treatment plan & estimate — 10 minutes
If you want time to decide or need to check coverage, you leave with a written plan and cost estimate. Simple procedures can often start the same day; complex cases are scheduled.
Treatment — time varies
If you are starting the same day, we numb the area, explain each step as we go, and check in frequently. If you requested sedation, our dental anaesthetist manages your comfort throughout.
Wrap-up — 10 minutes
Before you leave we review aftercare, discuss any discomfort to expect, schedule follow-ups, and answer remaining questions.
Visiting us
We are at 4792 Highway 7 East, Markham, ON L3R 1M8. Call (905) 479-7777 during office hours to book, ask a question, or speak with the team.
New to the practice? Download your patient forms before your visit. Questions about coverage? Insurance and financing options are available and we are happy to walk through them.
Come see us
Book online at your convenience, or call (905) 479-7777 and speak to a coordinator.