Legal
Your privacy
We collect, use, and protect your personal information to the highest standards of care and security — in accordance with Ontario's Personal Health Information Protection Act.
Your trust is essential to the care we provide. This policy sets out plainly what we collect, why, how it is protected, and what rights you have over it.
We protect personal health information in accordance with the Personal Health Information Protection Act, 2004 (PHIPA) and all applicable Canadian privacy legislation.
Privacy policy details
What information do you collect? +
The personal information necessary to provide dental care: your name, contact information, date of birth, health card number, dental and medical history, diagnostic images and records, insurance information, and treatment records. It is collected directly from you or your legal guardian during consultations, appointments, and on intake forms.
How do you use my information? +
To provide and coordinate your dental care, communicate about appointments and treatment, process insurance claims, comply with legal and regulatory requirements, and improve the quality and safety of the care we provide.
How do you protect my information? +
Through physical, administrative, and technical safeguards against unauthorised access, disclosure, or misuse. Electronic records are held on secure, encrypted systems and physical records in locked, access-controlled areas. All staff receive training on privacy obligations and information security.
Do you share my information with others? +
We do not sell, rent, or share your personal health information with third parties for marketing purposes. Information may be shared with other healthcare providers involved in your care, with your consent; with insurance companies to process claims; and with regulatory bodies where required by law.
What rights do I have? +
You may access your personal health information and request corrections, withdraw consent for certain uses or disclosures subject to legal limitations, file a complaint with the Information and Privacy Commissioner of Ontario, and be informed of any breach involving your information.
How long do you keep my records? +
For the period required by law and by the standards of the Royal College of Dental Surgeons of Ontario. After that retention period, records are destroyed securely using professional document destruction services.
How do I request access to my information? +
Contact the Privacy Officer at the practice. We will respond within thirty days, in accordance with PHIPA requirements.
What if I have a privacy concern? +
Contact the Privacy Officer here first. If your concern is not resolved, you may file a complaint with the Information and Privacy Commissioner of Ontario on 1-800-387-0073.
We take this seriously
Personal health information is confidential and sensitive, and every team member is trained in privacy obligations and secure handling of patient information.
Our privacy practices are reviewed regularly to ensure ongoing compliance with PHIPA and applicable Canadian privacy legislation. If you have questions about how your information is handled, please raise them with us directly.
Questions about our privacy practices?
Contact the Privacy Officer to discuss how your personal health information is protected. Call (905) 479-7777.